The Northern Arts and Cultural Centre will not issue refunds for any tickets for any reason. All sales are final.
Patrons may request an exchange through the NACC box office, in person or via phone call at (867)766-6101. Requests for exchanges will only be accepted up to 48 hours prior to the performance. Tickets cannot be exchanged for credit. Any price difference will be charged when exchanging for a more expensive ticket.
Each person, regardless of age, must have a valid ticket to enter a performance.
Purchasing a Ticket:
Purchases can be made via phone or in person at our box office during open hours (Tuesday to Friday, 12:30pm to 4:30pm). If no one is in office when phoning, leave us a message and a staff member will return your call. Purchases can also be made online through our ticketing site 24 hours a day.
Click on our Events tab to see all upcoming events.
Our box office is open one hour prior to each event held at the theatre.
Tickets can be picked up at the box office the day of the event by selecting “Will Call” as a delivery method upon purchase, or sent directly to your email by selecting “Print at Home”. Print at home tickets can be scanned directly from your mobile device.
Youth and Senior Discounts:
For NACC presentations, patrons 18 years of age and younger qualify for the Youth discount. Patrons 65 years of age and older qualify for the Senior discount.
Lost Tickets:
If you have lost your ticket, please visit the NACC box office or call (878)766-6101 before your performance date.
Gift Certificates:
Gift Certificates can be purchased online, over the phone, or at the box office. These are redeemable for all shows sold through the NACC box office.
Age Requirement / Young Children at Performances:
Every patron regardless of age must have a valid ticket to enter a performance.
As a courtesy to all our patrons, children under the age of 5 are not encouraged to attend most NACC performances. Some shows will make further age-appropriate recommendations, which are listed on the NACC ticketing site. Parental discretion is always advised, and judgement of the content for each show should be made on an individual basis before purchase.
For questions regarding any show content, please contact our box office.
Accessible Seating:
The Northern Arts and Cultural Centre has three accessible seats with adjustable arms (seats A1, B5, B6). Additionally, seats A1-A6, B1-4, and B6-8 can be accessed through our theatre’s side door upon request to avoid use of stairs.
In addition, there are four wheelchair-designated spaces available in our theatre for patrons who prefer to stay seated in their wheelchair during a performance. Should you wish to book a wheelchair-designated space, please contact our box office as they are placed on hold to ensure availability for patrons who need them.
Our theatre entrance has stairs, but for patrons who may have difficulty with this, there is an alternate entrance that can be made available upon request. Please contact our staff for assistance upon arrival to the venue.
Assisted Listening Devices:
For patrons with difficulty hearing, we have Phonix Ear Headphones and other devices on hand that assist in facilitating a more enjoyable experience of the performance. Please ask for this service at the box office window on the night of the performance.
Theatre Etiquette:
The use of cell phones, cameras, or any other electronic devices is strictly prohibited for all performances. Please turn off your cell phone and other electronic devices prior to entering the theatre.
Latecomers will be seated according to usher’s discretion to minimize disruption to other patrons. Please arrive early to ensure you can enjoy the entirety of the performance. Should you decide to exit the theatre during the performance, re-admittance will be facilitated according to usher’s discretion to minimize disruption to other patrons. NACC strongly discourages patrons from exiting the theatre during a performance to ensure a pleasant experience for all patrons.
Behaviours that may cause disruption include, but are not limited to:
- Singing along to the music with the performers
- Having a conversation during the performance
- Wearing large amounts of cologne or perfume
- Bringing an infant or child who is too young to appreciate the production.
- Texting on your cell phone
Please be considerate of those around you, and understand that they are also here to enjoy the show. NACC reserves the right to ask a patron to leave a performance if they are deemed a disruption. A ticket refund will not be issued for such circumstances.
We reserve the right to refuse admittance. Your use of a ticket acknowledges your willingness to appear in photographs and videos taken in public areas of the theatre and releases the Northern Arts and Cultural Centre from any and all liability from the use of such photographs and images.
